Order Status

9 articles

Can you expedite the production time of custom items?

The short answer is no. In the interest of fairness there is no way to speed up the production time of a customized product or service. We work as efficiently as possible to make sure that we are get…

Updated 2 days ago by Cameron Brown

Can you ship custom items or pre-orders separately?

If you place an order containing a custom item or pre-order and would like us to ship out the in-stock items first, we would be more than happy to do so! If the cost of your custom item(s) or in-stoc…

Updated 2 weeks ago by Cameron Brown

Changing your shipping address

To change the shipping address of an existing order, contact us immediately and please include your order number and the shipping address that you want your order to ship to. You can locate your orde…

Updated 2 days ago by Cameron Brown

Combining multiple orders

If you have multiple outstanding orders that have not yet been fulfilled, please contact us and provide us with the order number of all orders you would like shipped together. We will refund you any…

Updated 2 days ago by Cameron Brown

How do I find my tracking number?

You will receive a shipping confirmation email containing your tracking number once your order has shipped (within 24 hours for in-stock, non-custom items). You may use your tracking number to view d…

Updated 2 days ago by Cameron Brown

My order is being returned to sender

Why is my order being returned to sender?. A shipment will be returned to sender if the shipping address is incomplete or invalid or if international customs duties or taxes are not paid by the recip…

Updated 1 day ago by Cameron Brown

Tracking number is not showing updates

Domestic shipments. When using a mail carrier like USPS or FedEx, they generally are very good about performing all scans accurately and in a timely manner within 24-48 hours of your package shipping…

Updated 1 day ago by Cameron Brown

Tracking says delivered but package is missing

W hat to do? Delivery scans are sometimes made prematurely by mail carriers. Here is what you can do if your tracking number says your order is delivered but it is not: Confirm your shipping address…

Updated 1 day ago by Cameron Brown

When will my order ship?

We process and ship orders that contain in-stock, non-custom items same day if ordered before our cutoff. Once your order is shipped, we will send you a shipping confirmation email containing your tr…

Updated 2 days ago by Cameron Brown

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