Order Status

10 articles

Can you expedite the production time of custom items?

Can you expedite the production of custom items? The short answer is no. In the interest of fairness there is no way to speed up the production time of a customized product or service. We work as eff…

Updated 7 months ago by Cameron Brown

Can you ship custom items or pre-orders separately?

Separating a shipment. If you place an order containing a custom item or pre-order and would like us to ship out the in-stock items first, we would be more than happy to do so! Note: If the cost of y…

Updated 7 months ago by Cameron Brown

Changing your shipping address

Requesting an address change. To change the shipping address of an existing order, contact us immediately with the following information: Your order number (found on your order confirmation email or…

Updated 6 months ago by Cameron Brown

Combining multiple orders

How to request for orders to be combined. If you have multiple outstanding orders that have not yet been fulfilled, please contact us and provide us with the following information: All order numbers…

Updated 6 months ago by Cameron Brown

How can I find my order number?

Account order history. Order confirmation email. Shipping confirmation email.

Updated 6 months ago by Cameron Brown

How to track your order

Locating your tracking number. You will receive a shipping confirmation email containing your tracking number once your order has shipped (within 24 hours for in-stock, non-custom items). You may als…

Updated 6 months ago by Cameron Brown

My order is being returned to sender

Why is my order being returned to sender?. A shipment will be returned to sender if the shipping address is incomplete or invalid or if international customs duties or taxes are not paid by the recip…

Updated 7 months ago by Cameron Brown

Tracking number is not showing updates

Domestic shipments. When using a mail carrier like USPS or FedEx, they generally are very good about performing all scans accurately and in a timely manner within 24-48 hours of your package shipping…

Updated 7 months ago by Cameron Brown

Tracking says delivered but package is missing

W hat to do? Delivery scans are sometimes made prematurely by mail carriers. Here is what you can do if your tracking number says your order is delivered but it is not: Confirm your shipping address…

Updated 7 months ago by Cameron Brown

When will my order ship?

We ship fast. We process and ship orders that contain in-stock, non-custom items same day if ordered before our cutoff. Once your order is shipped, we will send you a shipping confirmation email cont…

Updated 7 months ago by Cameron Brown

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