Order Status

12 articles

Can you expedite the production time of custom items?

Can you expedite the production of custom items? The short answer is no. In the interest of fairness there is no way to speed up the production time of a customized product or service. We work as eff…

Updated 2 years ago by Cameron Brown

Can you ship custom items or pre-orders separately?

Splitting a shipment. Due to software limitations, we are unable to split shipments and all items will ship together. I still need to split a shipment. If your order status is Unfulfilled, we may be…

Updated 2 years ago by Cameron Brown

Cancelling an unfulfilled order

How to cancel your order. We are more than happy to assist you with cancelling your order as long as your order is unfulfilled meaning that it has not been processed by our warehouse and picked up by…

Updated 5 months ago by Cameron Brown

Changing your shipping address

Requesting an address change. To change the shipping address of an existing order, contact us immediately with the following information: Your order number (found on your order confirmation email or…

Updated 2 years ago by Cameron Brown

Combining multiple orders

Our system will automatically merge orders with a matching shipping address and fulfillment status but we are not able to manually "force" a merge of orders. If one order has any items that are not r…

Updated 3 months ago by Cameron Brown

Fulfillment Statuses

Unfulfilled. Order is received and is awaiting fulfillment. Fulfilled. Order has been packed and shipped. Partially Fulfilled. Order has been partially packed and shipped.

Updated 2 years ago by Cameron Brown

How can I find my order number?

Account order history. Order confirmation email. Shipping confirmation email.

Updated 2 years ago by Cameron Brown

How to track your order

Locating your tracking number. You will receive a shipping confirmation email containing your tracking number once your order has shipped (within 24 hours for in-stock, non-custom items). You may als…

Updated 2 years ago by Cameron Brown

My order is being returned to sender

Why is my order being returned to sender?. A shipment will be returned to sender if the shipping address is incomplete or invalid or if international customs duties or taxes are not paid by the recip…

Updated 2 years ago by Cameron Brown

Tracking number is not showing updates

Domestic shipments. When using a mail carrier like USPS or FedEx, they generally are very good about performing all scans accurately and in a timely manner within 24-48 hours of your package shipping…

Updated 2 years ago by Cameron Brown

Tracking says delivered but package is missing

W hat to do? Delivery scans are sometimes made prematurely by mail carriers. Here is what you can do if your tracking number says your order is delivered but it is not: Confirm your shipping address…

Updated 2 years ago by Cameron Brown

When will my order ship?

We ship fast. We process and ship orders that contain in-stock, non-custom items same day if ordered before our cutoff. Once your order is shipped, we will send you a shipping confirmation email cont…

Updated 2 years ago by Cameron Brown

Powered by HelpDocs (opens in a new tab)