FAQs

15 articles

Can I have my custom items or pre-order ship separately?

If you place an order containing a custom item or pre-order and would like us to ship out the in-stock items first, we would be more than happy to do so! If the cost of your custom item(s) or in-stoc…

Updated 10 minutes ago by Cameron Brown

Can I order replacement parts?

We try to make ordering replacement parts as easy as possible with our replacement parts form! When filling out a form, please be sure to include all valid information and an accurate description of …

Updated 3 months ago by Cameron Brown

Combine gift cards or discount codes

If you need to combine gift cards, please contact us with all of the gift card codes that you would like to be combined and we will provide you with a new code. Please note that discount codes do not…

Updated 13 seconds ago by Cameron Brown

Combining multiple orders

If you have multiple outstanding orders that have not yet been fulfilled, please contact us via live chat or email with the Order # of each order that you would like to combine. Additionally, you can…

Updated 9 minutes ago by Cameron Brown

Do you have a physical retail location?

If you want to come by and visit our retail location, you can do so during regular business hours! These hours may be affected by holidays.5640 District Blvd Suite 102Bakersfield, CA 93313___________…

Updated 3 months ago by Cameron Brown

Do you ship to my country?

We are happy to accept orders for anywhere in the world with a mailbox, PO box, or valid delivery address! If you would like to view our available shipping services, please click here.

Updated 3 months ago by Cameron Brown

How do special orders work?

If you see an item on our website that is listed as a "Special Order" this means that this is a speciality item that we do not keep on our shelves. To place a Special Order, navigate to the product p…

Updated 5 minutes ago by Cameron Brown

My tracking # is not working

If the tracking # that you were provided is not showing updates, don't worry! Tracking numbers can take up to 24-48 hours to reflect updates in the postal service's system. If your tracking number sa…

Updated 3 months ago by Cameron Brown

Sponsorships

Looking to get sponsored?We get hundreds of sponsorship applications a day, how can you make yourself stand out from the rest? We consider sponsorships to be a partnership between parties that will b…

Updated 3 months ago by Cameron Brown

The item that I want is out of stock

    If the item that you want is out of stock, don't worry we have you covered! We receive new shipments of inventory every few days so be sure to sign up for a free back in stock notification to be …

Updated 16 minutes ago by Cameron Brown

What is the difference between a Supernova and Cosmic cube?

    Supernova and Cosmic cubes are considered to be a premier service offered by our team of trained experts. If you are in the market for a custom cube, you might be trying to decide if you should g…

Updated 3 months ago by Cameron Brown

What payment methods do you accept?

SpeedCubeShop is proud to offer our customers with a variety of payment solutions! We accept: Amazon Payments American Express Apple Pay Bitcoin Discover Gift Cards JCB Mastercard PayPal Pre-Paid Car…

Updated 2 months ago by Cameron Brown

When will I receive my order?

    The time that it will take for you to receive your order depends on your location and what shipping service you choose. For more information, find delivery estimates below:Shipping Services / Del…

Updated 3 months ago by Cameron Brown

When will my order ship?

24-Hour ShippingWe process and ship all orders within 24 hours after the order is placed. After we process your order, you will be sent an email with your tracking # that will update in 24-48 hours. …

Updated 3 months ago by Cameron Brown

Why is my credit card getting declined?

If your credit or debit card payment is getting declined, there could be a few reasons why:    - Insufficient funds    - Incorrect billing address    - Incorrect card information    - Several payment…

Updated 3 months ago by Cameron Brown