FAQs

21 articles

Black, Stickerless, and White variants - Explained

One of the most common questions that we see from new speedcubers is "Does Stickerless mean that there are no stickers on the cube?". The short answer is -- no. Speedcubes are generally released in t…

Updated 1 month ago by Cameron Brown

Can I have my custom items or pre-order ship separately?

If you place an order containing a custom item or pre-order and would like us to ship out the in-stock items first, we would be more than happy to do so! If the cost of your custom item(s) or in-stoc…

Updated 5 months ago by Cameron Brown

Can I order replacement parts?

We try to make ordering replacement parts as easy as possible with our replacement parts form ! When filling out a form, please be sure to include all valid information and an accurate description of…

Updated 1 year ago by Cameron Brown

Changing your shipping address

If you have already placed an order and need your shipping address to be changed, it is very important that you let us know as soon as possible. When you contact us please be sure to include your ord…

Updated 3 months ago by Cameron Brown

Combine gift cards or discount codes

If you need to combine gift cards, please contact us with all of the gift card codes that you would like to be combined and we will provide you with a new code. Please note that discount codes do not…

Updated 11 months ago by Cameron Brown

Combining multiple orders

If you have multiple outstanding orders that have not yet been fulfilled, please contact us via live chat or email with the Order # of each order that you would like to combine. Additionally, you can…

Updated 11 months ago by Cameron Brown

Do you have a physical retail location?

If you want to come by and visit our retail location, you can do so during regular business hours! These hours may be affected by holidays. SpeedCubeShop Retail Store 5640 District Blvd Suite 102 Bak…

Updated 3 months ago by Cameron Brown

Do you ship to my country?

We are happy to accept orders for anywhere in the world with a mailbox, PO box, or valid delivery address! If you would like to view our available shipping services, please click here.

Updated 1 year ago by Cameron Brown

How do special orders work?

If you see an item on our website that is listed as a "Special Order" this means that this is a speciality item that we do not keep on our shelves. To place a Special Order, navigate to the product p…

Updated 11 months ago by Cameron Brown

How much does shipping cost?

The shipping cost will depend on the weight of your order and also the shipping service that you choose. To view available shipping rates and costs, you can add all of your desired products to your s…

Updated 4 months ago by Cameron Brown

International Customs Duty & Import Taxes

What are customs Duty charges? Customs Duty is a tax charged on all products that are imported into your country. Per the Harmonized Tariff Schedule (2019 Edition) , there is no duty fees for "puzzle…

Updated 1 month ago by Cameron Brown

Is there any way to expedite the production time of custom items?

The short answer to this -- no. For the sake of fairness there is no way to speed up the production time of a customized product or service. We work as efficiently as possible to make sure that we ar…

Updated 1 month ago by Cameron Brown

My tracking # is not working

If the tracking # that you were provided is not showing updates, don't worry! Tracking numbers can take up to 24-48 hours to reflect updates in the postal service's system. If your tracking number sa…

Updated 1 year ago by Cameron Brown

Sponsorships

Looking to get sponsored?. We get hundreds of sponsorship applications a day, how can you make yourself stand out from the rest? We consider sponsorships to be a partnership between parties that will…

Updated 1 year ago by Cameron Brown

The item that I want is out of stock

If the item that you want is out of stock, don't worry we have you covered! We receive new shipments of inventory every few days so be sure to sign up for a free back in stock notification to be aler…

Updated 11 months ago by Cameron Brown

What is the difference between a Supernova and Cosmic cube?

Supernova and Cosmic cubes are considered to be a premier service offered by our team of trained experts. If you are in the market for a custom cube, you might be trying to decide if you should get a…

Updated 1 year ago by Cameron Brown

What payment methods do you accept?

SpeedCubeShop is proud to offer our customers with a variety of payment solutions! We accept: Amazon Payments American Express Apple Pay Bitcoin Discover Gift Cards JCB Mastercard PayPal Pre-Paid Car…

Updated 1 year ago by Cameron Brown

When will I receive my order?

The time that it will take for you to receive your order depends on your location and what shipping service you choose. Did you order a custom cube or service? Don't forget to check the listed produc…

Updated 55 seconds ago by Cameron Brown

When will my order ship?

Same day order processing cutoffs We process and ship all orders within 24 hours after the order is placed. After we process your order, you will be sent an email with your tracking # that will updat…

Updated 3 months ago by Cameron Brown

Why is my FedEx International Delivery late?

If you placed an order using a FedEx International shipping service and your order has exceeded the guaranteed delivery time it is important to refer to your tracking number (found in shipment confir…

Updated 1 month ago by Cameron Brown

Why is my credit card getting declined?

If your credit or debit card payment is getting declined, there could be a few reasons why: - Insufficient funds - Incorrect billing address - Incorrect card information - Several payment attempts If…

Updated 1 year ago by Cameron Brown